Civi - Job Board WordPress Theme
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  • Introduction
  • Getting Started
  • Changelog
    • Version 2.0.X
    • Version 1.0.X
  • Installation
    • Step 1 - Download Theme
    • Step 2 - Install Theme
    • Step 3 - Import theme
    • Step 4 - Select the home page
    • Step 5: Select the permalinks
  • Install Plugin
  • Update Theme
  • Theme Options
    • General Option
    • Custom Feilds ( Jobs )
    • Custom Feilds ( Company)
    • Custom Feilds ( Candidate)
    • Jobs Setting
    • Company Setting
    • Candidate Setting
    • Service Setting
    • Social Network
    • Login Option
    • Location Option
    • Map Config
    • Price Format
    • Payment
      • Paypal Setting
      • Stripe Setting
      • Wocommerce
      • Wire Transfer Setting
    • User Navigation
    • URL Slug
    • Setup Page
    • AI Helper
    • Email Template
  • Automatically publish the submitted job/company
  • Customize
    • General
    • Typography
    • Color
    • Layout
    • Top Bar
    • Header
    • Footer
    • Blog
    • Menus
    • Widgets
    • Additional CSS
  • Setup Menubar
  • Widget Sidebar
  • Shortcodes
  • Shortcode email
  • ADmin Dashboard
    • Admin Customize Basic
      • Civi Jobs
        • Jobs
          • Add New Job
          • Job Categories
          • Job Skills
          • Job Type
          • Job Location
          • Job Career
          • Job Experience
          • Job Qualification
        • Applicants
        • Job Alerts
      • Civi Employer
        • Companies
          • Add New Company
          • Company Categories
          • Company Location
          • Company Size
        • Package
        • User Package
        • Service Order and Service Withdraw
        • Invoices
      • Civi Candidates
        • Candidates
          • Candidate Categories
          • Candidate Ages
          • Candidate Languages
          • Candidate Qualification
          • Candidate Year Of Experience
          • Candidate Levels of Education
          • Candidate Skills
          • Candidate Locations
          • Candidate package and order
      • Civi Extensions
        • Messages
        • Notification
        • Meetings
      • Comments
      • Post
        • Add New Post
        • Post Categories
        • Post Tags
      • Page
      • User
        • Add New User
  • translation
    • How to translate/edit texts/words?
    • Setup Multiple Language
  • Candidate Package
    • How to Create a Candidate Package
    • How to check and approve a candidate's package purchase information
    • How to enable/disable the option in the Candidates package
    • How to manage candidate package order
    • How to activate the Free Package for Candidate
  • Candidate Service (Admin)
    • Candidate Services
    • How to add Service Categories
    • How to add Service's skills
    • How to add Service's location
    • How to add Service's language
    • How to allow candidates to post service for free without buying a package
    • Automatically publish the submitted candidate service
  • Candidate Service ( FrontEnd)
    • How to Candidate can create a service
    • Candidate Order Service
    • How can candidates request a withdrawal?
  • Service Order and Service Withdraw
    • Service Order in Employer Extension
    • Service Withdraw in Employer Extension
    • How to send a request refund in the Employer account
    • Service Refund in Admin
  • Employer Package
    • How to Create an Employer Package
    • How to enable/disable the option in the Employers package
    • How to active Employer Package
    • How to activate the Free Package for Employer
  • AI Helper
    • How to activate the AI ​​Helper function
    • How to get ChatGPT API Key
    • How to use AI Helper for Job Description
  • Payout Settings
    • How to Enable/Disable Payout
    • How to add new Payout
  • Location Option Settings
    • How to Enable/Disable City/state option in Jobs/company
    • How to Enable/Disable Search City/Town (In the Top Search)
  • Import Freelancer
    • How to Import Freelancer Demo
    • How to get some pages after updating the theme ( Page candidate packages, services)
    • How do fix the problem of missing images after importing the demo freelancer?
    • How to fix the problem of missing template freelancer
  • How to fix the problem missing the homepage ( home 01 -home 12) template
  • Create/Edit header using Elementor
  • Enable/Disable the First name, and last name of the candidate after registration
  • Change the content of the PDF profile file before exporting it for a candidate
  • How to deactivate a job alert
  • How to enable add new address function in the post a job in Employer Dashboard
  • How to enable/Disable the function download cv's Candidate
  • How to enable extended expired jobs
  • How to hide job application type
  • How to enable user role in form register
  • How to activate the newly registered account approval function
  • How to enable the default phone number country selection function
  • How to create a coupon for the package ( In Admin)
  • How to use the package's coupon ( For employer/candidate)
  • Faq's
    • How to fix the problem can't install a theme when using file.zip after downloading to Evanto
    • How to fix the error when importing the demo image missing on the home page
    • How to get the missing template: Full Page Canvas, Job Listing Template
    • How to set up the Jobs Listing page with a full-page or half map
    • How to hide some fields in Company, Job, Candidate
    • How to enable RTL for the theme
    • How to Enable Time Format (24h)
    • Fixing Outdated WooCommerce Templates
    • How to get Linkedin API
    • How to setup Login via Facebook & Google
    • How to create an API Key for Mapbox
    • How to create an API Key for OpenStreetMap
    • How to create Google Maps API
    • How to enable Apply without Login
    • How to actively send Emails in the theme
    • How to register an account for MailChimp
    • How to use the theme's default login/login popup to create your own signup/login page
    • How to enable Cookie Notice
    • How to enable/disable the top bar
    • How to hide slug categories
    • How to edit the menu Jobs/Companies Categories
    • How to Edit Mega Menu Categories
    • How to change the link of the mega Menu Categories
    • How to add a mega menu or linked to the main menu on the header
    • How to change the position of the filter and Search Fields
    • How to hide map/location in Job/company/candidate submit
    • How to add a background image and color in the Search bar
    • How to edit footer?
    • How to turn off " Post your first job" in Employer Dashboard
    • How to set up logo size
    • How to customize page 404
    • How to change the link in the top bar
    • How to remove/edit/add the Type Currency default of the theme
    • How to disable the Review function
    • How to enable function login the Employer account can view Candidate's profile
    • How to Increase PHP Time Limit for a WordPress Site?
    • How to import/ export WordPress Site?
    • How to remove pages from the frontend dashboard menu?
    • How to add the background on the search box ( top)
    • How to add the link zoom meeting
    • How To Submit Ticket?
  • How to Get Google reCAPTCHA v2 Site Key & Secret Key
  • Front-End User Dashboard
    • Employer Dashboard
    • Candidate Dashboard
  • TIPS & TRICKS
    • WordPress Hosting
    • Support
    • How long time get Support?
    • Resource Credits
    • Theme License
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  • 1) Where to get support?
  • 2) Support Policy
  1. TIPS & TRICKS

How long time get Support?

Get the truly answer from the friendly and fast support system. We are here to solve all of your issues.

PreviousSupportNextResource Credits

Last updated 2 years ago

1) Where to get support?

If you are unable to find your answer here in our documentation, feel free to ask for help from our support team, all you have to do is submitting a ticket via:

Email support:

Ticket support:

Facebook fanpage :

2) Support Policy

Our working time is 8.00 AM - 5.30 PM, Monday to Friday (GMT+7). In some cases, the waiting time can be extended to 48 hours. Support requests sent during weekends or public holidays will be processed on next Monday or the next working day.

Our Support System period is 6 months from the purchase date. During those 6 months, our support team is available to provide the item support services for all of the customer's issues.

Direct Support System provided by us through the post a ticket. We do support all the features or problems that belong to our theme. We are not able to provide support for code customization or other third-party plugins. If you need any minor customize we suggest you hire from WordPress developers.

We're following Envato Support Policy, please click for more information.

a) Before Submit a ticket.

To speed up your request ticket, please check the following information before you post a ticket.

  • Make sure you are running the latest version of Golo theme and the latest version of WordPress.

  • Always check for update information

  • Carefully read our documentation for the answer to your question.

  • In some cases, try to disable any additional 3rd party plugins to see if this fixes the issue.

  • Make sure you’ve cleared all your caches, browser and website.

b) Extending and renewing

For extend or renew an item’s support, you must have less than 6 months of the existing support period remaining and also the author must still be offering support for their item.

Please follow these steps to renew the support item:

  • Log in to your account

  • Move over your username and click on "Downloads" from the drop-down menu.

  • The downloads section displays a list of all the items purchased using your account.

  • Click on "Renew support now" or "Extend now" next to the item you wish to renew the item support for and that’s it.

c) Can’t extend or renew

There are two reasons about this problem:

  • You have more than 6 months support remaining on your current support grantor

  • The author has nominated to no longer support the item.

For more information, please click

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