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a) Before Submit a ticket.
To speed up your request ticket, please check the following information before you post a ticket.
Make sure you are running the latest version of Golo theme and the latest version of WordPress.
Always check for update information
Carefully read our documentation for the answer to your question.
In some cases, try to disable any additional 3rd party plugins to see if this fixes the issue.
Make sure you’ve cleared all your caches, browser and website.
For extend or renew an item’s support, you must have less than 6 months of the existing support period remaining and also the author must still be offering support for their item.
Please follow these steps to renew the support item:
Log in to your account
Move over your username and click on "Downloads" from the drop-down menu.
The downloads section displays a list of all the items purchased using your account.
Click on "Renew support now" or "Extend now" next to the item you wish to renew the item support for and that’s it.
For more information, please click here
There are two reasons about this problem:
You have more than 6 months support remaining on your current support grantor
The author has nominated to no longer support the item.