Golo WordPress
  • Introduction
  • Getting Started
  • Changelog
  • Installation
    • Step 1 - Download Theme
    • Step 2 - Install Theme
    • Step 3 - Install Plugins
    • Step 4 - Import Demo Data
    • Step 5 - Create Pages
    • Step 6 - Permalink Setup
  • Update Theme
  • Theme Options
  • Listings
    • Country
    • Cities
    • Categories
    • Place Type
    • Amenities
    • Add a new place
    • Booking
  • Setup Menubar
  • Header/Footer Builder
  • Customize
  • Widget Sidebar
  • Woocommerce
  • Blog
  • Golo Core
    • Claim Listing
    • Custom Fields
  • FAq's
    • How to add new string in Polylang
    • How to use Google Reviews
    • Fixing Outdated WooCommerce Templates
    • Why don't i see the Claim Listing with the latest version?
    • Additional fields for the listing details
    • How to add a Search Tool to find an Articles on the Blog Page
    • How to create an API Key for Mapbox
    • How to create an API Key for OpenStreetMap
    • How to create Google Maps API For Free 2020
    • How to config URL Slug
    • How to setup Login via Facebook & Google
    • How to translate/edit texts/words?
    • How to edit footer?
    • Why the site lost footer after updated?
    • How to create/edit a pricing package?
    • Why Does Google PageSpeed Insights Show Such Low Scores?
    • How to Configure WordPress to Use SMTP For Sending Emails?
    • How to setup Open/Close Status of Places?
    • How to import/ export WordPress Site?
    • How to remove pages from frontend dashboard menu?
    • How to use Video Background, Slideshow on Homepage?
    • How to edit the Template Golo Framework?
    • Why is the pricing plan page not showing the table?
    • How to Increase PHP Time Limit for a WordPress Site?
    • How long time get Support?
    • Why lose sections in the Place detail after update version 1.4.6?
    • Cloudflare Auto Minify Feature
    • How To Submit Ticket?
    • Missing demo images
  • TIPS & TRICKS
    • WordPress Hosting
    • Support
    • Resource Credits
    • Theme License
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On this page
  • 1) Where to get support?
  • 2) Support Policy

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  1. FAq's

How long time get Support?

Get the truly answer from the friendly and fast support system. We are here to solve all of your issues.

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Last updated 4 years ago

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1) Where to get support?

If you are unable to find your answer here in our documentation, feel free to ask for help from our support team, all you have to do is submitting a ticket via:

Email support:

Ticket support:

Facebook fanpage :

2) Support Policy

Our working time is 8.00 AM - 5.30 PM, Monday to Friday (GMT+7). In some cases, the waiting time can be extended to 48 hours. Support requests sent during weekends or public holidays will be processed on next Monday or the next working day.

Our Support System period is 6 months from the purchase date. During those 6 months, our support team is available to provide the item support services for all of the customer's issues.

Direct Support System provided by us through the post a ticket. We do support all the features or problems that belong to our theme. We are not able to provide support for code customization or other third-party plugins. If you need any minor customize we suggest you hire from WordPress developers.

We're following Envato Support Policy, please click for more information.

a) Before Submit a ticket.

To speed up your request ticket, please check the following information before you post a ticket.

  • Make sure you are running the latest version of Golo theme and the latest version of WordPress.

  • Always check for update information

  • Carefully read our documentation for the answer to your question.

  • In some cases, try to disable any additional 3rd party plugins to see if this fixes the issue.

  • Make sure you’ve cleared all your caches, browser and website.

b) Extending and renewing

For extend or renew an item’s support, you must have less than 6 months of the existing support period remaining and also the author must still be offering support for their item.

Please follow these steps to renew the support item:

  • Log in to your account

  • Move over your username and click on "Downloads" from the drop-down menu.

  • The downloads section displays a list of all the items purchased using your account.

  • Click on "Renew support now" or "Extend now" next to the item you wish to renew the item support for and that’s it.

c) Can’t extend or renew

There are two reasons about this problem:

  • You have more than 6 months support remaining on your current support grantor

  • The author has nominated to no longer support the item.

For more information, please click

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