Golo WordPress
  • Introduction
  • Getting Started
  • Changelog
  • Installation
    • Step 1 - Download Theme
    • Step 2 - Install Theme
    • Step 3 - Install Plugins
    • Step 4 - Import Demo Data
    • Step 5 - Create Pages
    • Step 6 - Permalink Setup
  • Update Theme
  • Theme Options
  • Listings
    • Country
    • Cities
    • Categories
    • Place Type
    • Amenities
    • Add a new place
    • Booking
  • Setup Menubar
  • Header/Footer Builder
  • Customize
  • Widget Sidebar
  • Woocommerce
  • Blog
  • Golo Core
    • Claim Listing
    • Custom Fields
  • FAq's
    • How to add new string in Polylang
    • How to use Google Reviews
    • Fixing Outdated WooCommerce Templates
    • Why don't i see the Claim Listing with the latest version?
    • Additional fields for the listing details
    • How to add a Search Tool to find an Articles on the Blog Page
    • How to create an API Key for Mapbox
    • How to create an API Key for OpenStreetMap
    • How to create Google Maps API For Free 2020
    • How to config URL Slug
    • How to setup Login via Facebook & Google
    • How to translate/edit texts/words?
    • How to edit footer?
    • Why the site lost footer after updated?
    • How to create/edit a pricing package?
    • Why Does Google PageSpeed Insights Show Such Low Scores?
    • How to Configure WordPress to Use SMTP For Sending Emails?
    • How to setup Open/Close Status of Places?
    • How to import/ export WordPress Site?
    • How to remove pages from frontend dashboard menu?
    • How to use Video Background, Slideshow on Homepage?
    • How to edit the Template Golo Framework?
    • Why is the pricing plan page not showing the table?
    • How to Increase PHP Time Limit for a WordPress Site?
    • How long time get Support?
    • Why lose sections in the Place detail after update version 1.4.6?
    • Cloudflare Auto Minify Feature
    • How To Submit Ticket?
    • Missing demo images
  • TIPS & TRICKS
    • WordPress Hosting
    • Support
    • Resource Credits
    • Theme License
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  1. TIPS & TRICKS

Support

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Last updated 4 years ago

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Firstly, we would like to thank you for purchasing the Golo WordPress theme and chosen it for your website. We outline all kinds of good information and provide you with all the details you need to use the WordPress theme.

If you are unable to find your answer here in our documentation, feel free to ask for help from our support team, all you have to do is submitting your problem via:

Email support:

Ticket support:

Facebook fan page:

Our working time is 8.00 AM - 5.30 PM, Monday to Friday (GMT+7). In some cases, the waiting time can be extended to 48 hours. Support requests sent during weekends or public holidays will be processed on next Monday or the next working day.

Our Support System period is 6 months from the purchase date. During those 6 months, our support team is available to provide the item support services for all of the customer's issues.

Direct Support System provided by us through the post a ticket. We do support all the features or problems that belong to our theme. We are not able to provide support for code customization or other third-party plugins. If you need any minor customize we suggest you hire from WordPress developers.

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