If you are unable to find your answer here in our documentation, feel free to ask for help from our support team, all you have to do is submitting a ticket via:
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Our working time is 8.00 AM - 5.30 PM, Monday to Friday (GMT+7) . In some cases, the waiting time can be extended to 48 hours . Support requests sent during weekends or public holidays will be processed on next Monday or the next working day.