Support

Firstly, we would like to thank you for purchasing the Guza Shopify theme and chosen it for your website. We outline all kinds of good information and provide you with all the details you need to use the Shopify theme.

If you are unable to find your answer here in our documentation, feel free to ask for help from our support team, all you have to do is submitting your problem via:

Email support: [e-mail]

Ticket support: https://uxper.ticksy.com

Facebook fan page: https://www.facebook.com/uxper.co

Our working time is 8.00 AM - 5.30 PM, Monday to Friday (GMT+7). In some cases, the waiting time can be extended to 48 hours. Support requests sent during weekends or public holidays will be processed on next Monday or the next working day.

Our Support System period is 6 months from the purchase date. During those 6 months, our support team is available to provide item support services for all of the customer's issues.

Direct Support System provided by us through the post a ticket. We do support all the features or problems that belong to our theme. We are not able to provide support for code customization or other third-party plugins. If you need any minor customize we suggest you hire from Shopify developers.