Guza - Modern Shopify Theme
Get Guza Now
  • Introduction
  • INSTALLATION
    • Install Theme
    • Install App
    • Update Theme
  • BASIC CONFIGURATION
    • Customer Registration
    • Currency Settings
    • Shipping Rates
    • Customer Contact
    • Mobile Navigation
    • Color Theme
    • Products ( Admin )
      • Inventory
      • Collections
  • SECTION SETUP
    • All Sections In Guza Themes
      • Banner Sliders
      • Feature Collection
      • Feature Product Tabs
      • Banner Content
      • Banner Countdown
      • Product Tabs
      • Testimonials
      • Blogs
      • Instagram
      • Newsletter
      • Product Information
      • Collection Tabs
      • Contact
      • Google Map
      • Recently View
  • THEME SETUP
    • General Config
      • Favicon Image
    • Logo
    • Header
    • Typography
    • Product Item
    • Product variation swatches
    • Visitors viewing
    • Socials media
    • Search
    • Newsletter
    • Currency
    • Integration
    • Cookie Popup
    • Page Url
    • Checkout
  • NAVIGATION SETUP
    • Create new menu
    • Single link ( No dropdown or megamenu)
    • Dropdown Menu
    • Mega Menu
  • Blogs
    • Add a blog
    • Blog Layout
    • Section for blog
    • Blog Post
  • Page setup
    • Create a page
    • Create page template and add sections
    • Add page details to sections
  • Header
    • Header
  • footer
    • Create footer menus
    • Customize footer
  • collection page
    • Collection Page
    • Page Header
    • Main Collection
    • Product Filters
  • product page
    • Product Sections
    • Product Description
    • Product Information
      • Visitors Viewing
      • GuHub Countdown Timer
      • GuHub SizeChart
      • GuHub Stock Countdown
      • GuHub Automatic Discounts
      • Sticky Add To Cart
      • Add to wishlist
      • Zoom Image
      • Collapsible Tab
      • Product Reviews
      • Star Rating
    • Product Variants
    • Product Tabs
    • Product Recommendations
    • Recently Viewed
  • Tips & tricks
    • Support
    • How To Submit Ticket?
    • How long time to get Support?
    • Resource Credits
    • Theme License
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On this page
  • 1) Where to get support?
  • 2) Support Policy
  1. Tips & tricks

How long time to get Support?

Get the truly answer from the friendly and fast support system. We are here to solve all of your issues.

PreviousHow To Submit Ticket?NextResource Credits

Last updated 2 years ago

1) Where to get support?

If you are unable to find your answer here in our documentation, feel free to ask for help from our support team, all you have to do is submitting a ticket via:

Email support:

Ticket support:

Facebook fanpage :

2) Support Policy

Our working time is 8.00 AM - 5.30 PM, Monday to Friday (GMT+7). In some cases, the waiting time can be extended to 48 hours. Support requests sent during weekends or public holidays will be processed on next Monday or the next working day.

Our Support System period is 6 months from the purchase date. During those 6 months, our support team is available to provide the item support services for all of the customer's issues.

Direct Support System provided by us through the post a ticket. We do support all the features or problems that belong to our theme. We are not able to provide support for code customization or other third-party plugins. If you need any minor customize we suggest you hire from WordPress developers.

We're following Envato Support Policy, please click for more information.

a) Before Submit a ticket.

To speed up your request ticket, please check the following information before you post a ticket.

  • Make sure you are running the latest version of Golo theme and the latest version of WordPress.

  • Always check for update information

  • Carefully read our documentation for the answer to your question.

  • In some cases, try to disable any additional 3rd party plugins to see if this fixes the issue.

  • Make sure you’ve cleared all your caches, browser and website.

b) Extending and renewing

For extend or renew an item’s support, you must have less than 6 months of the existing support period remaining and also the author must still be offering support for their item.

Please follow these steps to renew the support item:

  • Log in to your account

  • Move over your username and click on "Downloads" from the drop-down menu.

  • The downloads section displays a list of all the items purchased using your account.

  • Click on "Renew support now" or "Extend now" next to the item you wish to renew the item support for and that’s it.

c) Can’t extend or renew

There are two reasons about this problem:

  • You have more than 6 months support remaining on your current support grantor

  • The author has nominated to no longer support the item.

For more information, please click

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