Pura Wordpress
  • Introduction
  • Changelog
  • Getting Started
  • Installation
    • Step 1 - Download Theme
    • Step 2 - Install Theme
    • Step 3 - Theme Setup
    • Step 4 - Select home page
  • Update Theme
  • Theme Options
  • Customize
    • General
    • Header
    • Blog
    • Rooms
    • Shop
    • Page Title
    • Typography
    • Color
    • Layout
    • Page
    • 404 Page
    • Footer
    • Social Sharing
    • Notices
    • Button
    • Menus
    • Widgets
    • WooCommerce
    • Additional CSS
    • Import / Export
  • Woocommerce
  • Rooms
    • Add New Room
    • Room Type
    • Room Amenities
    • Room Services
  • Bookings
  • Reservations
  • FAQ'S
    • Fixing Outdated WooCommerce Templates
    • Room - Creating a Coupon
    • Room - Sync Calendar
    • Room - Setting a Season Price
    • Room Booking - How to Customize Checkout
    • Sync Airbn - How to manually sync booking with Airbnb
    • Customizing header
    • Header - Creating a language menu
    • How to add multiple currencies
    • How to enable WooCommerce checkout?
    • How to edit the Footer?
    • How to Configure WordPress to Use SMTP For Sending Emails?
    • How to translate/edit texts/words?
    • Fixing Fonts appear as bold or do not load (Kirki issue)
    • How to fix the problem can't install a theme when using file.zip after downloading to Evanto
    • How to import the missing template
  • TIPS & TRICKS
    • WordPress Hosting
    • Support
    • Resource Credits
    • Theme License
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  1. TIPS & TRICKS

Support

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Last updated 1 year ago

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Firstly, we would like to thank you for purchasing the Pura WordPress theme and chosen it for your website. We outline all kinds of good information and provide you with all the details you need to use the WordPress theme.

If you are unable to find your answer here in our documentation, feel free to ask for help from our support team, all you have to do is submitting your problem via:

Email support:

Ticket support:

Facebook fan page:

Our working time is 8.00 AM - 5.30 PM, Monday to Friday (GMT+7). In some cases, the waiting time can be extended to 48 hours. Support requests sent during weekends or public holidays will be processed on next Monday or the next working day.

Our Support System period is 6 months from the purchase date. During those 6 months, our support team is available to provide the item support services for all of the customer's issues.

Direct Support System provided by us through the post a ticket. We do support all the features or problems that belong to our theme. We are not able to provide support for code customization or other third-party plugins. If you need any minor customize we suggest you hire from WordPress developers.

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